What if no one is there to sign for the package?
An adult signature is required for all deliveries. If no one is there to sign, UPS will leave a notice with options to re-attempt delivery or pick-up at their facility.
When will my order ship?
All orders are processed online and shipped (including Tampa, FL orders). Items you see are current, in stock, and ship within 1-2 business days.
You will be emailed a tracking number when your order ships. Please allow 24-hours after receiving tracking for our tracking system to update the carriers system. You can click the Account Login link here or click the 'My Account" tab at the top of our site to track the status of your order.
How long is the transit time?
Items ship from our warehouse within 1-2 business days. Click on UPS/Ground Map to better estimate of transit time for UPS/GROUND shipments. Please remember weekends and holidays do not count as transit days.
How much is shipping?
Shipping charges are automatically calculated in your shopping cart based on your shipping location, weight, size of item and shipping service chosen. This happens prior to submitting payment information. By adding items to your shopping cart and proceeding to the Checkout Page, you will be offered Ground Shipping as a choice. All orders are shipped through the best carrier depending on weight, size and speed. Most of the time this is UPS.
Can I return my product?
Yes. If you are not happy with your item, we will gladly take it back minus a 20% restocking fee. No shipping charges are refunded. Customer is responsible for returning the item to us in the exact same condition that it was received. All returns must have a RMA number assigned. Once the item has been received and inspected, we will issue a credit via your payment method.
RMA #'s are requested via the Contact Us email form. Please click on that tab or go here Customer Service.
You must email a description of the your problem for documentation and quality assurance purposes. Buyers pay incoming freight for RMA service regardless of problem origin. Items arriving for RMA service must: a) be repackaged properly, insured, and include all original items b) have the RMA# visible on the outside of each package c) have a RMA shipment tracking # emailed to Customer Service. Failure to follow any of these steps can render your refund ineligible. RMA service covers parts, labor, and shipping back to the buyer. Our gurantee is voided if authorized RMA: a) # is never issued b) is not in original condition c) has been tampered with d) is the result of an act of God or buyer negligence e) warranty seals have been broken by opening the contents.
We reserve the right to refuse any order not meeting our security system criteria. |
